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Terms and Conditions

Effective Date: December 18, 2024

Welcome to Talkstream Labs! These Terms and Conditions (“Terms”) govern your access to and use of our Software-as-a-Service (SaaS) platform (“Service”). By using our Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Definitions

  • “We,” “Us,” “Our” refers to Talkstream Labs LLC, the provider of the Service.

  • “You,” “Your” refers to the user or entity accessing our Service.

  • “Service” refers to our telecom SaaS platform, including voice and text messaging, audio storage and retrieval, transcription services, and related features.

2. Eligibility

To use the Service, you must:

  • Be at least 18 years old.

  • Provide accurate and complete registration information.

  • Comply with these Terms and all applicable laws.

3. Use of the Service

You agree to:

  • Use the Service only for lawful purposes.

  • Not misuse, disrupt, or attempt to gain unauthorized access to the Service.

  • Be responsible for maintaining the confidentiality of your account credentials.

4. Subscriptions and Payment

  • Subscription Plans: Access to the Service is provided on a subscription basis. Details of available plans and pricing are provided during sign-up.

  • Payment Terms: You agree to pay all fees associated with your selected plan. Fees are billed in advance and are non-refundable, except as required by law.

  • Payment Methods: You authorize us to charge your payment method on file for recurring subscription fees.

5. Intellectual Property

  • The Service and its content, features, and functionality are the exclusive property of Talkstream Labs LLC and are protected by copyright, trademark, and other intellectual property laws.

  • You may not reproduce, distribute, or create derivative works based on the Service without our express permission.

6. Privacy

Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and protect your data. By using the Service, you agree to the terms of our Privacy Policy.

7. Data Usage and Storage

  • You are responsible for any data you submit to the Service.

  • We may limit data storage capacity based on your subscription plan.

  • You are responsible for maintaining backups of your data.

8. Service Availability

  • We strive to provide uninterrupted Service but do not guarantee 100% uptime.

  • We reserve the right to modify, suspend, or discontinue the Service at any time without liability to you.

9. Termination

  • You may terminate your account at any time by contacting us.

  • We reserve the right to suspend or terminate your account for breach of these Terms or misuse of the Service.

  • Upon termination, your access to the Service will cease, and we may delete your data in accordance with our data retention policies.

10. Disclaimers and Limitation of Liability

  • Disclaimer: The Service is provided “as is” without warranties of any kind, express or implied.

  • Limitation of Liability: To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Service.

11. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses arising from your use of the Service or breach of these Terms.

12. Governing Law

These Terms are governed by the laws of Texas. Any disputes will be resolved in the courts of Travis County, Texas.

13. Changes to These Terms

We may update these Terms from time to time. Significant changes will be communicated to you, and your continued use of the Service constitutes acceptance of the updated Terms.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us:

Talkstream Labs LLC
21750 Hardy Oak Blvd
Ste 104 PMB 320736
San Antonio, Texas 78258
help@talkstream.ai