Questions, Answered.
Everything you'd want to know about Talkstream pricing — voice minutes, plan changes, support, annual discount, and trials.
What counts as a voice minute?
A voice minute is any minute your AI agent spends on an inbound or outbound call, rounded up to the nearest minute per call. Hold time, transfers, and after-hours voicemails all count. We don't charge separately for concurrent calls. Five simultaneous calls for one minute each is five minutes, not more.
What happens if I go over my included minutes or messages?
Your agent keeps answering; we never cut off calls mid-conversation. Overages are billed at our published per-minute and per-message rates, which are transparent and capped. If you're consistently approaching your limit, we'll proactively reach out to move you to a plan that fits better.
Can I switch plans later?
Yes. You can upgrade at any time and the new features are available immediately, prorated for the remainder of your billing period. Downgrades take effect at the start of your next cycle. Your agent configuration, call history, and integrations all come with you.
What's included in white-glove support?
Every Talkstream plan includes hands-on setup: we build your agent's voice, behavior, and routing logic together, connect your calendar and CRM, and run tests before you go live. After launch, your support team has direct access to a dedicated specialist (not a ticket queue) for tuning, adjustments, and new workflows.
Do annual plans really save 20%?
Yes, and it's the same 20% off every tier. Annual plans are billed up front and lock in your rate for the year. If your usage grows mid-year and you need to upgrade, we prorate the difference at the discounted rate.
Is there a free trial?
We don't offer a self-serve trial because every Talkstream agent is built for your specific business. That setup is the work. Instead, book a demo and we'll show you a live agent configured for your industry, on a real phone number, answering the kinds of calls you actually get.
