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Privacy Policy

Effective Date: December 18, 2024

Talkstream Labs, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telecom Software-as-a-Service (SaaS) platform, which includes voice and text messaging services, audio storage and retrieval, transcription services, and payment processing. This policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable laws.

1. Information We Collect

We collect and process the following types of personal data:

  • Account Information: Name, email address, phone number, and other contact details.

  • Voice and Messaging Data: Audio recordings, transcripts, and text messages sent or received via our platform.

  • Payment Information: Credit card details or other financial information required to process payments.

  • Technical Data: IP address, browser type, operating system, and usage data such as logs and analytics.

  • User Preferences: Any settings or preferences saved in your account.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Service Delivery: To provide, maintain, and improve our telecom SaaS platform.

  • Customer Support: To respond to inquiries, troubleshoot issues, and provide technical assistance.

  • Billing and Payments: To process transactions securely and maintain financial records.

  • Analytics: To monitor usage patterns, optimize performance, and improve user experience.

  • Compliance: To comply with legal obligations, enforce our Terms of Service, and protect against fraudulent or unauthorized use.

3. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases to process your personal data:

  • Consent: When you provide explicit consent for specific purposes, such as storing audio recordings or sending marketing communications.

  • Contractual Necessity: When processing is necessary to fulfill a contract with you, such as providing the subscribed services.

  • Legitimate Interests: For purposes such as improving our services or preventing fraud, unless overridden by your data protection rights.

  • Legal Obligation: When we are required to process your data to comply with applicable laws or regulations.

4. Sharing Your Information

We may share your personal data with:

  • Service Providers: Third-party vendors who assist in delivering our services, such as cloud storage providers, payment processors, and transcription services.

  • Legal Authorities: When required by law or to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Audio recordings and transcriptions are stored for [insert retention period] unless you request deletion sooner.

6. Your Rights

Under the GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data, subject to legal and contractual limitations.

  • Restriction: Request limited processing of your data.

  • Portability: Receive your data in a structured, commonly used, and machine-readable format.

  • Objection: Object to the processing of your data for direct marketing or other legitimate interests.

  • Withdraw Consent: Withdraw your consent at any time, where processing is based on consent.

  • Lodge a Complaint: File a complaint with a supervisory authority in your jurisdiction.

To exercise your rights, please contact us at help@talkstream.ai

7. Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include encryption, access controls, and regular security assessments.

8. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other GDPR-compliant mechanisms.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze usage patterns, and deliver personalized content.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page, and significant changes will be communicated to you directly.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Talkstream Labs LLC
21750 Hardy Oak Blvd
Ste 104 PMB 320736
San Antonio, Texas 78258
help@talkstream.ai